choice of products
able to track delivery, good protective packaging, item received in stated timescale and fully working,
not spammed following order.
difficulty in selecting method of shipping and entering delivery address (see how to do it below)
selection of payment method confusing – for both Paypal AND Credit/Debit card you should click “Checkout with Paypal”. This may be obvious to you, but wasn’t to me
It sells all types of products from clothes to gadgets. Some products have video demos. It has customer forums for products e.g. phones which include advice, plus customer reviews, comments and queries.
I suggest you register before placing an order; on registering I received a code for extra discount. Your registration address can be chosen for delivery in the shopping cart.
Entering a delivery address in the shopping cart doesn’t work with some browsers. If you have this problem, registering/logging on first solves the problem (see above).
Don’t select shipping methods until you use the shopping cart page (choosing the shipping method on individual product pages doesn’t work in all browsers).
Payment can be made in a variety of currencies using Paypal, Credit or Debit card. It wasn’t obvious to me but to pay by Credit/Debit Card you have to click “Checkout with Paypal”. Paypal is used to process both Card and its own Paypal transactions.
I had 3 shipping options for the UK. Free (7 – 20 business days), EMS (4-10 days £12.79) or Expedited (2-4 business days £9). This doesn’t include the time taken for the store to process/pack your order and pass it to the shipper.
The product page indicated the item I wanted would be processed in a day – some items have longer times. I ordered it on 15 Jan and opted for EMS shipping. Banggood actually took nearly 2 days to process; but the item arrived on 24 Jan (total 9 days) within the stated timescale. I can’t fault the protective packing. The shipper (DHL) handled Customs paperwork and charged me £19 to cover the taxes and admin. (DHL’s “Customs” payment mechanism: I received an automated telephone call informing me my package had arrived in the UK and instructing me to go to DHLs website to make a payment to cover Customs handling. N.B. do this straight away, DHL will not deliver your package until they have received payment).
Although you might be able to avoid import taxes by using free delivery but I’d recommend the security of a faster proper “signed for” service (Expedited or EMS). Ordinary shipping from China is slow and I think the quoted 7-20 business days is very optimistic – especially if your package is checked by customs.
My purchase was problem free and fantastic value. I will be using BangGood again.